https://support.wfmsg.com/hc/en-us 2026-04-16T19:16:11Z https://support.wfmsg.com/hc/es-mx 2026-04-16T19:16:11Z https://support.wfmsg.com/hc/fr-ca 2026-04-16T19:16:11Z https://support.wfmsg.com/hc/pt-br 2026-04-16T19:16:11Z https://support.wfmsg.com/hc/en-us/articles/11593785050132-Summary-of-features-supervisor-edition-3-44 2026-04-16T13:00:07Z https://support.wfmsg.com/hc/es-mx/articles/11593785050132-Resumen-de-caracter%C3%ADsticas-edici%C3%B3n-para-supervisores-3-44 2026-04-16T13:00:07Z https://support.wfmsg.com/hc/fr-ca/articles/11593785050132-R%C3%A9sum%C3%A9-des-fonctionnalit%C3%A9s-%C3%A9dition-superviseur-3-44 2026-04-16T13:00:07Z https://support.wfmsg.com/hc/pt-br/articles/11593785050132-Resumo-das-funcionalidades-edi%C3%A7%C3%A3o-para-supervisores-3-44 2026-04-16T13:00:07Z https://support.wfmsg.com/hc/en-us/articles/11593908584724-Summary-of-features-agent-edition 2026-04-16T14:06:53Z https://support.wfmsg.com/hc/es-mx/articles/11593908584724-Resumen-de-caracter%C3%ADsticas-edici%C3%B3n-de-agente 2026-04-16T14:06:53Z https://support.wfmsg.com/hc/fr-ca/articles/11593908584724-R%C3%A9sum%C3%A9-des-fonctionnalit%C3%A9s-%C3%A9dition-pour-agents 2026-04-16T14:06:53Z https://support.wfmsg.com/hc/pt-br/articles/11593908584724-Resumo-das-funcionalidades-edi%C3%A7%C3%A3o-para-agentes 2026-04-16T14:06:53Z https://support.wfmsg.com/hc/en-us/articles/11602152712084-Send-a-message 2025-12-03T21:30:33Z https://support.wfmsg.com/hc/es-mx/articles/11602152712084-Enviar-un-mensaje 2025-12-03T21:30:33Z https://support.wfmsg.com/hc/fr-ca/articles/11602152712084-Envoyer-un-message 2025-12-03T21:30:33Z https://support.wfmsg.com/hc/pt-br/articles/11602152712084-Enviar-uma-mensagem 2025-12-03T21:30:33Z https://support.wfmsg.com/hc/en-us/articles/11620735951764-Download-and-set-up-the-app-Supervisor-edition 2026-04-16T15:55:12Z 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https://support.wfmsg.com/hc/es-mx/articles/11622885770260-Adherencia-del-Equipo 2025-12-03T21:30:40Z https://support.wfmsg.com/hc/fr-ca/articles/11622885770260-Adh%C3%A9rence-de-l-%C3%A9quipe 2025-12-03T21:30:40Z https://support.wfmsg.com/hc/pt-br/articles/11622885770260-Ades%C3%A3o-da-Equipe 2025-12-03T21:30:40Z https://support.wfmsg.com/hc/en-us/articles/11630045963668-Managing-Hot-News-Mobile-App 2026-04-16T14:01:58Z https://support.wfmsg.com/hc/es-mx/articles/11630045963668-Gesti%C3%B3n-de-Noticias-de-%C3%9Altima-Hora-Aplicaci%C3%B3n-M%C3%B3vil 2026-04-16T14:01:58Z https://support.wfmsg.com/hc/fr-ca/articles/11630045963668-Gestion-des-Nouvelles-Importantes-Application-mobile 2026-04-16T14:01:58Z https://support.wfmsg.com/hc/pt-br/articles/11630045963668-Gerenciando-Hot-News-Aplicativo-M%C3%B3vel 2026-04-16T14:01:58Z https://support.wfmsg.com/hc/en-us/articles/11630660123156-Manage-the-Photo-Queue 2025-12-03T21:30:39Z 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https://support.wfmsg.com/hc/fr-ca/articles/11713270661268-Voir-les-horaires 2025-12-03T21:30:38Z https://support.wfmsg.com/hc/pt-br/articles/11713270661268-Ver-Escalas 2025-12-03T21:30:38Z https://support.wfmsg.com/hc/en-us/articles/11713323109268-Manage-Personal-Devices 2025-12-03T21:30:37Z https://support.wfmsg.com/hc/es-mx/articles/11713323109268-Administrar-dispositivos-personales 2025-12-03T21:30:37Z https://support.wfmsg.com/hc/fr-ca/articles/11713323109268-G%C3%A9rer-les-appareils-personnels 2025-12-03T21:30:37Z https://support.wfmsg.com/hc/pt-br/articles/11713323109268-Gerenciar-Dispositivos-Pessoais 2025-12-03T21:30:37Z https://support.wfmsg.com/hc/en-us/articles/11713324346132-View-Adherence 2025-12-03T21:30:37Z https://support.wfmsg.com/hc/es-mx/articles/11713324346132-Ver-Adherencia 2025-12-03T21:30:37Z https://support.wfmsg.com/hc/fr-ca/articles/11713324346132-Afficher-l-adh%C3%A9rence 2025-12-03T21:30:37Z 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https://support.wfmsg.com/hc/fr-ca/articles/12598704870804-Cr%C3%A9er-un-profil-de-pr%C3%A9vision-3-59 2026-04-14T19:17:25Z https://support.wfmsg.com/hc/pt-br/articles/12598704870804-Cria%C3%A7%C3%A3o-de-um-perfil-de-previs%C3%A3o-3-59 2026-04-14T19:17:25Z https://support.wfmsg.com/hc/en-us/articles/12598752335252-Creating-a-working-forecast-8-29 2026-04-14T19:17:25Z https://support.wfmsg.com/hc/es-mx/articles/12598752335252-Creaci%C3%B3n-de-un-pron%C3%B3stico-provisional-8-29 2026-04-14T19:17:25Z https://support.wfmsg.com/hc/fr-ca/articles/12598752335252-Cr%C3%A9er-une-pr%C3%A9vision-de-travail-8-29 2026-04-14T19:17:25Z https://support.wfmsg.com/hc/en-us/articles/12598782469012-Editing-a-working-forecast-4-36 2026-04-14T19:17:24Z https://support.wfmsg.com/hc/es-mx/articles/12598782469012-Editar-un-pron%C3%B3stico-provisional-4-36 2026-04-14T19:17:24Z https://support.wfmsg.com/hc/fr-ca/articles/12598782469012-Modification-d-une-pr%C3%A9vision-provisoire-4-36 2026-04-14T19:17:24Z 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https://support.wfmsg.com/hc/es-mx/articles/12661858640276--C%C3%B3mo-sabe-CommunityWFM-qu%C3%A9-tipos-de-eventos-usar-para-las-solicitudes-de-tiempo-libre 2026-04-14T19:20:17Z https://support.wfmsg.com/hc/fr-ca/articles/12661858640276-Comment-CommunityWFM-d%C3%A9termine-t-il-quels-types-d-%C3%A9v%C3%A9nements-utiliser-pour-les-demandes-de-cong%C3%A9s 2026-04-14T19:20:17Z https://support.wfmsg.com/hc/pt-br/articles/12661858640276-Como-o-CommunityWFM-sabe-quais-tipos-de-eventos-usar-para-solicita%C3%A7%C3%B5es-de-folga 2026-04-14T19:20:17Z https://support.wfmsg.com/hc/en-us/articles/12662763086100-Can-any-role-get-pop-up-messages 2026-04-14T19:17:30Z https://support.wfmsg.com/hc/es-mx/articles/12662763086100--Puede-cualquier-rol-recibir-mensajes-emergentes 2026-04-14T19:17:30Z https://support.wfmsg.com/hc/fr-ca/articles/12662763086100-Tous-les-r%C3%B4les-peuvent-ils-recevoir-des-messages-contextuels 2026-04-14T19:17:30Z https://support.wfmsg.com/hc/pt-br/articles/12662763086100-Qualquer-fun%C3%A7%C3%A3o-do-usu%C3%A1rio-pode-receber-mensagens-pop-up 2026-04-14T19:17:30Z https://support.wfmsg.com/hc/en-us/articles/12662899518612-Can-I-change-the-login-expiration-settings 2026-04-14T19:20:17Z https://support.wfmsg.com/hc/es-mx/articles/12662899518612--Puedo-cambiar-la-configuraci%C3%B3n-de-expiraci%C3%B3n-del-inicio-de-sesi%C3%B3n 2026-04-14T19:20:17Z https://support.wfmsg.com/hc/fr-ca/articles/12662899518612-Puis-je-modifier-les-param%C3%A8tres-d-expiration-de-la-connexion 2026-04-14T19:20:17Z https://support.wfmsg.com/hc/pt-br/articles/12662899518612-Posso-alterar-as-configura%C3%A7%C3%B5es-de-expira%C3%A7%C3%A3o-do-login 2026-04-14T19:20:17Z https://support.wfmsg.com/hc/en-us/articles/12663043582356-Securities-Introduction 2026-04-14T19:18:00Z https://support.wfmsg.com/hc/es-mx/articles/12663043582356-Introducci%C3%B3n-a-los-Valores 2026-04-14T19:18:00Z https://support.wfmsg.com/hc/fr-ca/articles/12663043582356-Introduction-aux-s%C3%A9curit%C3%A9s 2026-04-14T19:18:00Z https://support.wfmsg.com/hc/pt-br/articles/12663043582356-Introdu%C3%A7%C3%A3o-%C3%A0s-Seguran%C3%A7as 2026-04-14T19:18:00Z https://support.wfmsg.com/hc/en-us/articles/12663103268628-I-added-an-event-to-a-schedule-but-some-agents-didn-t-get-it-What-happened 2026-04-14T19:20:17Z https://support.wfmsg.com/hc/es-mx/articles/12663103268628-Agregu%C3%A9-un-evento-a-un-horario-pero-algunos-agentes-no-lo-recibieron-Qu%C3%A9-pas%C3%B3 2026-04-14T19:20:17Z https://support.wfmsg.com/hc/fr-ca/articles/12663103268628-J-ai-ajout%C3%A9-un-%C3%A9v%C3%A9nement-%C3%A0-un-horaire-mais-certains-agents-ne-l-ont-pas-re%C3%A7u-Que-s-est-il-pass%C3%A9 2026-04-14T19:20:17Z https://support.wfmsg.com/hc/pt-br/articles/12663103268628-Adicionei-um-evento-a-uma-escala-mas-alguns-agentes-n%C3%A3o-o-receberam-O-que-aconteceu 2026-04-14T19:20:17Z https://support.wfmsg.com/hc/en-us/articles/12663264865684-Some-events-in-the-published-schedule-have-a-pattern-What-does-it-mean 2026-04-14T19:20:14Z https://support.wfmsg.com/hc/es-mx/articles/12663264865684-Algunos-eventos-en-el-calendario-publicado-tienen-un-patr%C3%B3n-Qu%C3%A9-significa 2026-04-14T19:20:14Z https://support.wfmsg.com/hc/fr-ca/articles/12663264865684-Certains-%C3%A9v%C3%A9nements-dans-l-horaire-publi%C3%A9-ont-un-motif-Que-signifie-t-il 2026-04-14T19:20:14Z https://support.wfmsg.com/hc/pt-br/articles/12663264865684-Alguns-eventos-na-escala-publicada-t%C3%AAm-um-padr%C3%A3o-O-que-isso-significa 2026-04-14T19:20:14Z https://support.wfmsg.com/hc/en-us/articles/12663460885012-Why-didn-t-an-agent-get-a-schedule-change-notification 2026-04-14T19:20:16Z https://support.wfmsg.com/hc/es-mx/articles/12663460885012--Por-qu%C3%A9-un-agente-no-recibi%C3%B3-una-notificaci%C3%B3n-de-cambio-de-horario 2026-04-14T19:20:16Z https://support.wfmsg.com/hc/fr-ca/articles/12663460885012-Pourquoi-un-agent-n-a-t-il-pas-re%C3%A7u-de-notification-de-changement-d-horaire 2026-04-14T19:20:16Z https://support.wfmsg.com/hc/pt-br/articles/12663460885012-Por-que-um-agente-n%C3%A3o-recebeu-uma-notifica%C3%A7%C3%A3o-de-mudan%C3%A7a-na-escala 2026-04-14T19:20:16Z https://support.wfmsg.com/hc/en-us/articles/12663490030868-Why-can-t-I-export-a-report-with-6000-records 2026-04-14T19:20:16Z https://support.wfmsg.com/hc/es-mx/articles/12663490030868--Por-qu%C3%A9-no-puedo-exportar-un-informe-con-6000-registros 2026-04-14T19:20:16Z https://support.wfmsg.com/hc/fr-ca/articles/12663490030868-Pourquoi-ne-puis-je-pas-exporter-un-rapport-avec-6000-enregistrements 2026-04-14T19:20:16Z https://support.wfmsg.com/hc/pt-br/articles/12663490030868-Por-que-n%C3%A3o-posso-exportar-um-relat%C3%B3rio-com-6000-registros 2026-04-14T19:20:16Z https://support.wfmsg.com/hc/en-us/articles/12663566097812-Does-CommunityWFM-register-short-calls-I-m-seeing-a-disrepancy-in-call-volume-with-the-ACD 2026-04-14T19:17:30Z https://support.wfmsg.com/hc/es-mx/articles/12663566097812--CommunityWFM-registra-llamadas-cortas-Estoy-viendo-una-discrepancia-en-el-volumen-de-llamadas-con-el-ACD 2026-04-14T19:17:30Z https://support.wfmsg.com/hc/fr-ca/articles/12663566097812-CommunityWFM-enregistre-t-il-les-appels-courts-Je-constate-une-divergence-dans-le-volume-d-appels-avec-l-ACD 2026-04-14T19:17:30Z https://support.wfmsg.com/hc/pt-br/articles/12663566097812-O-CommunityWFM-registra-chamadas-curtas-Estou-vendo-uma-discrep%C3%A2ncia-no-volume-de-chamadas-com-o-ACD 2026-04-14T19:17:30Z https://support.wfmsg.com/hc/en-us/articles/12663892426260-Event-settings-customizing-behaviors-and-presets 2026-04-14T19:18:57Z https://support.wfmsg.com/hc/es-mx/articles/12663892426260-Configuraci%C3%B3n-de-eventos-personalizaci%C3%B3n-de-comportamientos-y-ajustes-preestablecidos 2026-04-14T19:18:57Z https://support.wfmsg.com/hc/fr-ca/articles/12663892426260-Param%C3%A8tres-des-%C3%A9v%C3%A9nements-personnalisation-des-comportements-et-des-pr%C3%A9r%C3%A9glages 2026-04-14T19:18:57Z https://support.wfmsg.com/hc/pt-br/articles/12663892426260-Configura%C3%A7%C3%A3o-de-eventos-personalizar-comportamentos-e-predefini%C3%A7%C3%B5es 2026-04-14T19:18:57Z https://support.wfmsg.com/hc/en-us/articles/12664266019476-Event-Reminders 2025-12-03T21:25:52Z https://support.wfmsg.com/hc/es-mx/articles/12664266019476-Recordatorios-de-eventos 2025-12-03T21:25:52Z https://support.wfmsg.com/hc/fr-ca/articles/12664266019476-Rappels-d-%C3%A9v%C3%A9nements 2025-12-03T21:25:52Z https://support.wfmsg.com/hc/pt-br/articles/12664266019476-Lembretes-de-Eventos 2025-12-03T21:25:52Z https://support.wfmsg.com/hc/en-us/articles/12664386478740-How-do-I-import-agents-using-Excel 2025-12-03T21:25:53Z https://support.wfmsg.com/hc/es-mx/articles/12664386478740--C%C3%B3mo-importo-agentes-usando-Excel 2025-12-03T21:25:53Z https://support.wfmsg.com/hc/fr-ca/articles/12664386478740-Comment-importer-des-agents-%C3%A0-l-aide-d-Excel 2025-12-03T21:25:53Z https://support.wfmsg.com/hc/pt-br/articles/12664386478740-Como-importar-agentes-usando-o-Excel 2025-12-03T21:25:53Z https://support.wfmsg.com/hc/en-us/articles/12664553489300-Adding-new-agents-to-All-Things-Time-Off 2026-04-14T19:18:08Z https://support.wfmsg.com/hc/es-mx/articles/12664553489300-Agregar-nuevos-agentes-al-centro-de-tiempo-libre 2026-04-14T19:18:08Z https://support.wfmsg.com/hc/fr-ca/articles/12664553489300-Ajouter-de-nouveaux-agents-au-centre-des-cong%C3%A9s 2026-04-14T19:18:08Z https://support.wfmsg.com/hc/pt-br/articles/12664553489300-Adicionando-novos-agentes-%C3%A0-central-de-folgas 2026-04-14T19:18:08Z 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2026-04-14T19:19:37Z https://support.wfmsg.com/hc/en-us/articles/12664902194708-Report-Guide-Adherence-Alerts 2026-04-01T23:42:09Z https://support.wfmsg.com/hc/es-mx/articles/12664902194708-Gu%C3%ADa-de-Informes-Alertas-de-Adherencia 2026-04-01T23:42:09Z https://support.wfmsg.com/hc/fr-ca/articles/12664902194708-Guide-de-rapports-Alertes-d-adh%C3%A9rence 2026-04-01T23:42:09Z https://support.wfmsg.com/hc/pt-br/articles/12664902194708-Guia-de-Relat%C3%B3rios-Alertas-de-Ader%C3%AAncia 2026-04-01T23:42:09Z https://support.wfmsg.com/hc/en-us/articles/12664999744788-Report-Guide-Sample-Reports-for-Version-5-0-webinar-presented-16-Feb-2023 2026-04-14T19:19:00Z https://support.wfmsg.com/hc/en-us/articles/12665301909268-Automated-Schedule-Attendance-Monitor-ASAM 2026-04-14T19:17:27Z https://support.wfmsg.com/hc/es-mx/articles/12665301909268-Monitor-Automatizado-de-Asistencia-ASAM 2026-04-14T19:17:27Z https://support.wfmsg.com/hc/fr-ca/articles/12665301909268-Moniteur-Automatis%C3%A9-de-Pr%C3%A9sences-ASAM 2026-04-14T19:17:27Z https://support.wfmsg.com/hc/pt-br/articles/12665301909268-Monitor-Automatizado-de-Presen%C3%A7as-ASAM 2026-04-14T19:17:27Z https://support.wfmsg.com/hc/en-us/articles/12666208301972-Schedule-Bidding 2026-04-14T19:19:02Z https://support.wfmsg.com/hc/es-mx/articles/12666208301972-Oferta-de-horarios 2026-04-14T19:19:02Z https://support.wfmsg.com/hc/fr-ca/articles/12666208301972-Offre-d-horaires 2026-04-14T19:19:02Z https://support.wfmsg.com/hc/pt-br/articles/12666208301972-Oferta-de-Escalas 2026-04-14T19:19:02Z https://support.wfmsg.com/hc/en-us/articles/12666384003604-Enhanced-agent-requirements-forecasting 2026-04-14T19:17:28Z https://support.wfmsg.com/hc/es-mx/articles/12666384003604-Pron%C3%B3stico-mejorado-de-requisitos-de-agentes 2026-04-14T19:17:28Z 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https://support.wfmsg.com/hc/fr-ca/articles/13976117704596-Comment-ajouter-mon-horaire-%C3%A0-Outlook-ou-Google-en-utilisant-iCal 2025-12-03T21:29:38Z https://support.wfmsg.com/hc/pt-br/articles/13976117704596-Como-adiciono-minha-escala-ao-Outlook-ou-Google-usando-iCal 2025-12-03T21:29:38Z https://support.wfmsg.com/hc/en-us/articles/13976532307220-How-do-I-upload-a-new-profile-picture 2025-12-03T21:29:39Z https://support.wfmsg.com/hc/es-mx/articles/13976532307220--C%C3%B3mo-subo-una-nueva-foto-de-perfil 2025-12-03T21:29:39Z https://support.wfmsg.com/hc/fr-ca/articles/13976532307220-Comment-puis-je-t%C3%A9l%C3%A9verser-une-nouvelle-photo-de-profil 2025-12-03T21:29:39Z https://support.wfmsg.com/hc/pt-br/articles/13976532307220-Como-fa%C3%A7o-para-carregar-uma-nova-foto-de-perfil 2025-12-03T21:29:39Z https://support.wfmsg.com/hc/en-us/articles/13976889573396-What-will-I-find-in-each-main-menu-item 2026-04-14T19:19:36Z 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https://support.wfmsg.com/hc/en-us/articles/14545850447764-What-does-the-question-mark-on-a-picture-mean 2026-04-14T19:19:34Z https://support.wfmsg.com/hc/es-mx/articles/14545850447764--Qu%C3%A9-significa-el-signo-de-interrogaci%C3%B3n-en-una-imagen 2026-04-14T19:19:34Z https://support.wfmsg.com/hc/fr-ca/articles/14545850447764-Qu-est-ce-que-signifie-le-point-d-interrogation-sur-une-photo 2026-04-14T19:19:34Z https://support.wfmsg.com/hc/pt-br/articles/14545850447764-O-que-significa-o-ponto-de-interroga%C3%A7%C3%A3o-em-uma-imagem 2026-04-14T19:19:34Z https://support.wfmsg.com/hc/en-us/articles/14843150659348-Data-Subject-Rights-New-in-5-1-5-21 2026-04-14T19:17:59Z https://support.wfmsg.com/hc/es-mx/articles/14843150659348-Derechos-del-Sujeto-de-Datos-Nuevo-en-5-1-5-21 2026-04-14T19:17:59Z https://support.wfmsg.com/hc/fr-ca/articles/14843150659348-Droits-des-personnes-concern%C3%A9es-Nouveaut%C3%A9s-dans-la-version-5-1-5-21 2026-04-14T19:17:59Z 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