2026
June 18, 2026 What's New in '25-'26
Join us to learn about the latest features available in the WFM multi-tenant platform including ASAPs in working schedules, targeted surveys, AI forecasting and anomaly detection, new notifications, and more!
June 4, 2026 A Forecasting & Scheduling Refresher
Do you struggle when it’s time to create a forecast and schedule? Join us for this webinar where we will cover the basics of creating and publishing a forecast, then creating and publishing a schedule. Designed to help novices get through the steps, with tips and tricks for experts. NOTE: This webinar is not intended to replace training or support.
May 21, 2026 Setting Up and Managing Securities
Do you need to segregate portions of your business? Security in CommunityWFM is a system used to restrict or grant access to certain assets (Activities, Event Types, Data Sources, etc.) to specific people or groups of people. Securities allow granting access for individuals, groups, or roles to specific assets while restricting access for all others. Join this webinar to learn more about securities and how to use them.
April 16, 2026 All About Auto-Approve
The auto-approve (or auto-deny or auto-pending) service can help automate the process of approving time off requests based on configurable rules. Learn how to take advantage of this function to make your day-to-day WFM tasks more efficient. In this webinar we’ll review the available rules, how to set them up, and how to manage the auto-approve service.
March 19, 2026 AI-WFM Forecasting
Harness the power of AI to improve your forecasts. After an initial setup, it generates recurring, optimized forecasts with minimal human input, which can then be used to create staffing plans and schedules to meet service objectives while controlling costs.
February 19, 2026 Intraday Analysis and Reforecasting
Intraday analysis is the power tool of WFM. In this session we'll talk about the need for intraday analysis reports and what to do if your day or week has gone off the rails. Re-forecasting and making adjustments to a published schedule can bring you back from the brink of disaster.
January 15, 2026 Summary Reports
Learn the power of summary reports for shrinkage and adherence, and how they may be used to enhance your forecasting.
2025
November 20, 2025 ASAPs
Need to offer overtime to a group (or all) of your agents? Need to find the best time to schedule a meeting? Automated Schedule Adjustment Plans allow you to complete these and a whole range of common scheduling and administrative tasks with just a few clicks.
October 16, 2025 Homepage | Today Review
The Today page includes a wealth of information at your fingertips. Join us for a comprehensive review of the options available to add to your page.
September 18, 2025 Community Everywhere: Supervisor Edition
Are your supervisors using the mobile app? Join us to explore the features available for supervisors and learn how the mobile app can untether them from their desktop.
August 21, 2025 Schedule Templates
Schedule templates are the heart of a schedule. Understanding the different types of templates and when to use them will go a long way to maintaining appropriate staffing levels. Join us as we review the different schedule templates options and when to use them.
July 17, 2025 Forecast Profiles
Forecast profiles allow using structured historical data to forecast for the future. Join us as we take a deep dive into the different profiles available for forecasting and when to use each type.
May 15, 2025 Forecasting and Scheduling for Holidays
Do holidays throw you for a loop? Join us as we discuss various options to help you prepare your business for holidays.
April 17, 2025 Forecasting for Shrinkage
Failing to plan for shrinkage, or making up shrinkage numbers, is a recipe for forecasting disaster. In this session we'll review how to create a shrinkage profile and use it in forecasting.
March 20, 2025 Scheduling with Availability & Preferences
Improve employee satisfaction by accommodating agent schedule availability and preferences and satisfy staffing needs at the same time. If you are ready for some flexible scheduling alternatives, join us as we explore this topic.
February 20, 2025 Data Targets
Data Targets are a comprehensive approach for scheduling the exporting selected data sets from CommunityWFM for use with 3rd party tools or for simple scheduled reporting. Join us as we explore this optional feature.
January 16, 2025 Daily & Weekly WFM Tasks
Want to become a successful workforce manager? Join our webinar as we outline weekly and daily tasks to keep you on track.
2024
November 21, 2024 All About Employee Profiles
Learn about the Personal Profile settings, bulk importing vs manually adding new agents, activating and deactivating agents, synchronizing agent information, and more.
October 17, 2024 Scenario-based Scheduling
In this webinar we’ll review scheduling, with a focus on shift templates and agent templates and how to best apply them using scheduling scenarios then evaluating the report analysis. We’ll also cover holiday scheduling and different ways to tackle this.
September 19, 2024 All About Adherence
What settings determine when an agent is in adherence? Or out of adherence? Join us to learn how to view adherence reports, and how Community can help you track and monitor agent adherence.
August 15, 2024 Data Retention
What happens to the data collected by CommunityWFM? How long is it stored and is it accessible? Join us to learn about data retention policies, recommendations for settings, and how you can edit them.
July 18, 2024 Advanced PTO
Calendar partitions? Vacation bidding? Waiting lists? Join us to learn all about the advanced planned time off (PTO) features available in CommunityWFM 5.x.
June 20, 2024 Legacy PTO
Not ready for vacation bidding or calendar partitions? Learn how CommunityWFM allows you to continue using legacy planned time off (PTO), but with added features such as tracking accrued hours.
Extra credit: Advanced Vacation Discovery Questionnaire
May 16, 2024 Services Overview
In the administrative settings of CommunityWFM are several services including auto-approve, schedule adherence and schedule attendance monitors, and data retention. Join us to learn about these application services and how to configure them.
April 18, 2024 Reports and Reporting
Do you have a favorite report? Is there a report you run every day (or even multiple times a day)? CommunityWFM includes the ability to slice and dice your WFM data to find just what you need with just a few clicks. Join us to learn about our favorite and most useful reports and how to view them, from executive summaries to the daily details.
March 21, 2024 GDPR and Data Privacy
To comply with regulations surrounding a person’s right to privacy when using an online platform, CommunityWFM 5.1 includes features that allow users to exercise those rights, and administrators to fulfill the requests to comply with General Data Protection Regulations (GDPR). Join us to learn more about the CommunityWFM features for data subject rights, and the processes for submitting and responding to the execution of data subject rights requests.
February 15, 2024 Agent Self-Service Kiosk (ASSK)
The Agent Self-service Kiosk (ASSK) available in CommunityWFM version 5.1 allows for creating events that agents can add to their schedule without intervention from an administrator. Join us to learn how to create ASSK events and the rules to govern them.
January 18, 2024 Overview of CommunityWFM 5.1
Have you upgraded to 5.1? Thinking about it but aren’t sure? Join us to learn about the great new features available in CommunityWFM version 5.1 including support for multiple languages; additions to aid in compliance with General Data Protection Regulations (GDPR); an Agent Self-Service Kiosk (ASSK); enhanced audit trail reporting; a new adherence comparison report; and some exciting new additions to the user interface.
2023
November 16, 2023 Community Everywhere - The Mobile App
Are you using the mobile app? Whether you’re using it now or thinking of adding to your arsenal, join us to explore the features available for agents and supervisors and learn how the mobile app can untether you from your desktop.
October 19, 2023 Schedule | Shift Bidding: Will it work for us?
Do agents frequently ask to change their shift? If you have a ranking profile in place (such as seniority), you can use shift bidding to allow agents to bid on available shifts (and see the likelihood of getting that shift). Schedule or shift bidding automates the process of matching bids to available schedules, allowing agents to rank their choices then the system reconciles the rankings against the available inventory of schedules. Join this webinar to learn more about shift bidding and how it can help automate this function in your center.
September 21, 2023 Preparing for Advanced Vacation
Now that you’ve upgraded to 5.x, you have access to a wealth of new features to manage time off requests, including tracking of time off accruals/hours, establishing calendar partitions, and allowing vacation bidding. Learn how to prepare for these changes and what information you’ll need to collect prior to using these features.
August 17, 2023 Special Calendar Events
Special Calendar Events is a tool to assist you in your forecasting & scheduling. In this webinar, we will review when and how to create special calendar events and how to use them in your forecasts and schedules.
July 20, 2023 Forecasting Analysis
How often do you review your old forecasts? How accurate was your last forecast? While forecasting is all about looking to the future, it’s a good idea to look back and determine how accurate they are. Join us for a webinar where we’ll look at how to evaluate your past forecasts for accuracy, and how this step can help you improve your future forecasts.
June 15, 2023 All About Auto-Approve
The auto-approve (or auto-deny or auto-pending) service can help automate the process of approving time off requests based on configurable rules. Learn how to take advantage of this function to make your day-to-day WFM tasks more efficient. In this webinar we’ll review the available rules, how to set them up, and how to manage the auto-approve service.
May 18, 2023 What If I...How to Use What If Scenarios
What If scenarios are a method of testing different options within CommunityWFM to help determine which is the best fit for your center and your schedules, or to help determine what additional resources you will need. There are many ways to use What Ifs; you just need to define the question you want to answer. Join us for this webinar exploring the magic of using What Ifs.
April 20, 2023 Setting up and Managing Securities
Do you need to segregate portions of your business? Security in CommunityWFM is a system used to restrict or grant access to certain assets (Activities, Event Types, Data Sources, etc.) to specific people or groups of people. Securities allow granting access for individuals, groups, or roles to specific assets while restricting access for all others. Join this webinar to learn more about securities and how to use them.
March 16, 2023 Application Menu Administration
Did you know that you can configure the CommunityWFM menu ribbon by role? Each role (agent, supervisor, scheduler, administrator) can and should have a unique view and access to different menu items. Join this webinar to learn more about the application menu and how you can customize it to fit your user’s access and center’s needs.
February 16, 2023 All About Reports
Reports are power tools in CommunityWFM. There is so much raw data in the system, from contact volume and AHT to adherence and shrinkage. Do you know how to extract the data into an exportable, printable, easily digestible format? If upper management asks how many hours were spent on training last quarter, do you know which report to run? Join us for a free one-hour webinar to learn about common reports, when you might use them, and a few tips and tricks for getting the information you need with just a few clicks.
January 18, 2023 All About ASAPs
Need to offer overtime to a group (or all) of your agents? Need to find the best time to schedule a meeting? Automated Schedule Adjustment Plans allow you to complete these and a whole range of common scheduling and administrative tasks with just a few clicks.
2022
November 19, 2022 Intraday analysis and reforecasting
Intraday analysis is the power tool of WFM. In this session we'll talk about the need for intraday analysis reports and what to do if your day or week has gone off the rails. Re-forecasting and making adjustments to a published schedule can bring you back from the brink of disaster.
October 19, 2022 Managing published schedule events with ease
Managing your published schedule couldn't be easier. This session explores the many ways to create and manage intraday events on a published schedule.
September 21, 2022 Schedule templates: Which one should I use?
Schedule templates are the heart of a schedule. Understanding the different types of templates and when to use them will go a long way to maintaining appropriate staffing levels. In this session we'll review the different types of schedule templates available in Community and when to use them.
August 17, 2022 Forecasting for Shrinkage
Failing to plan for shrinkage, or making up shrinkage numbers, is a recipe for forecasting disaster. In this session we'll review how to create a shrinkage profile and use it in forecasting.
July 20, 2022 Event types: Structure and Management
Let's talk about event types and their settings! In this session we will look at the different event types, event priorities, and event behaviors and how they can help you manage your schedules.
June 15, 2022 What is Forecasting?
What is a forecast and why should I create one? In this session we get out the crystal ball and dive into the "why" of forecasting to help you create more accurate forecasts for your center.
We review the different types of forecast profiles in Community, and discuss the difference between Classic Community Forecast and Weekly Average Forecast.