How to install a new license file for CommunityWFM
This outlines the steps for updating your agent license key and activation code within CommunityWFM. We provided your new activation code separately via email. This code is required to complete the steps outlined in this document. If you did not receive a code, follow the instructions to step 4 and select I need an activation code.
Community Licensing
CommunityWFM uses an encrypted license code to enable licensed users and features within the CommunityWFM solution. The process for updating that license file is very simple. If you can copy and paste, you can do it yourself!
To modify your existing license
- Hover over your username in top right corner of any CommunityWFM page where you see your name.
- Click Application Info
Pro Tip: If you are familiar with your CommunityWFM application server name you can use the following link to go directly to the activation page:
http://servername/CommunityWeb/UI/About/license-activation-import.aspx
This page allows you to inspect the build information, customer ID, and other details.
3. Select Click here for licensing and activation details.
View your license information
Use the tabs to view how many agents your license provides, as well as which version of CommunityWFM you are currently using, and any additional features you have licensed. The People tab includes a link to the Active People Report.
4. Select Import an activation code in bottom left of the Overview screen.
Enter your activation code
5. On the Activate your software window, copy and paste the License key and Activation code from your email then click Activate.
Congratulations! Your new license is now activated.