How to install a new license file for CommunityWFM

This outlines the steps for updating your agent license key and activation code within CommunityWFM. We provided your new activation code separately via email. This code is required to complete the steps outlined in this document. If you did not receive a code, follow the instructions to step 4 and select I need an activation code.

Community Licensing

CommunityWFM uses an encrypted license code to enable licensed users and features within the CommunityWFM solution. The process for updating that license file is very simple. If you can copy and paste, you can do it yourself!

To modify your existing license

Hover over your username in top right corner of any CommunityWFM page where you see your name.
Click Application Info

Pro Tip: If you are familiar with your CommunityWFM application server name you can use the following link to go directly to the activation page:

http://servername/CommunityWeb/UI/About/license-activation-import.aspx

This page allows you to inspect the build information, customer ID, and other details.

3. Select Click here for licensing and activation details.

View your license information

Use the tabs to view how many agents your license provides, as well as which version of CommunityWFM you are currently using, and any additional features you have licensed. The People tab includes a link to the Active People Report.