1. Save this app icon to use later. If viewing a PDF, go to the attachments tab in the left navigation pane and download the image file. 

2. Log into Slack.
3. In a web browser to go https://api.slack.com/.
4. Click Create an app.

5. In the popup choose From an app manifest.

6. Step 1 of 3: Select a workspace to install the app then click Next.

7. Step 2 of 3: Copy the manifest JSON from the next page and paste into the JSON tab. Click Next.

{
"_metadata": {
"major_version": 1,
"minor_version": 1
},
"display_information": {
"name": "CommunityWFM",
"description": "Community WFM Integration",
"background_color": "#2c2d30"
},
"features": {
"app_home": {
"home_tab_enabled": false,
"messages_tab_enabled": true,
"messages_tab_read_only_enabled": true
},
"bot_user": {
"display_name": "CommunityWFM",
"always_online": false
}
},
"oauth_config": {
"scopes": {
"bot": [
"users:read.email",
"users:read",
"chat:write"
]
}
},
"settings": {
"org_deploy_enabled": false,
"socket_mode_enabled": false,
"token_rotation_enabled": false
}
}

 

8. Step 3 of 3: Click Create.

9. On the Basic Information page scroll down to Display Information and click
+Add App Icon. Browse to the saved icon.

10. On the Basic Information page, scroll to the top and click Install to Workspace.

11. The next screen provides an overview of the permissions required for the app.
Click Allow.

12. In the left-hand navigation menu select Install App.

13. Copy the Bot User OAuth Token.

14. Provide this token to your CommunityWFM team.

 

CommunityWFM Server Setup

The section provides instructions for configuring the CommunityWFM server for Slack.
Complete this after the Slack administrator has completed the Slack setup process and provided the OAuth Token for the workspace.

1. Open notepad.exe by right clicking and selecting Run as administrator.
2. In Notepad, open the file C:\Program Files (x86)\Workforce Management Software Group\Community\bin\WFMSG.Products.Community.Services.RemoteNotificationBridgeService.exe.confi

a. Set EnableSlackBridge = 1 to enable this feature.

b. Set SlackToken = [the OAuth Token provided by the Slack administrator].

3. Save the config file and restart the Remote Notification Bridge service.