Integration Specifications

CommunityWFM provides an array of technology integrations.

Thinking about moving to a new contact center platform? Community connects to a broad array of systems. With each customer having their own unique technical requirements, CommunityWFM has built out integration solutions for all different types of business. WFM integrations allow vital information to move freely between systems. Our in-house WFM technology integration team is continuously updating and creating new (and even custom) integrations for our customers.

This list includes a sampling of our ACD integration specification documents.  

8x8

Altigen

Avaya Aura

Avaya CMS

AWS (Amazon Web Services)

BroadWorks

Cisco UCCE

Cisco UCCX for Informix

Cisco UCCX for SQL Server

Community Generic

CommunityWFM Cloud Connect Rest API

Enghouse (EICC)

Genesys Cloud

I3 CIC

Intermedia

LinkLive

LiveVox

Mitel

NEC-BCT

NEC-GNAV

Nextiva-NCC

Nice CXone

Nice InContact

Salesforce

Sharpen

ShoreTel

Talkdesk

TCN

Thrio

T-Metrics

Twilio

Zoom