Today's quick tip: Adjusting the default duration of an event in a break set

Break sets are preconfigured off-phone events that may be included in schedule templates.
For example, an 8-hour schedule template could have a break set with one (1) 30-minute lunch and two (2) 15-minute breaks. But what if something changes and now all lunch breaks must be one (1) hour?
Note: Changes to the break set will apply only to future schedules. Existing working and published schedules will maintain the duration applied when creating/publishing that schedule. 

1. Navigate to Settings > Schedule templates > Break sets.
   
2. From the list of current break sets, click the name of the one you wish to adjust.
   
3. Click the name of the interval in step 2.
   
4. Use the drop-down menu to select the new duration.
   
5. Adjust the Earliest start and Latest start of the other intervals as needed to compensate for the new duration.
6. Save the new settings.

Any new working or published schedules using this break set will have the new duration for the event.

Extra credit

Linking a break set to a person via a schedule template

Break sets are attached to schedule templates not people. Schedule templates are applied to people. 
To add a break set to a schedule template:

1. Open the template (Settings > Schedule templates > Schedule templates > schedule template name).
2. Select the Work times tile or navigation pane menu item.
3. Select the break set assignment for each day and start time (if the same for each day, Copy to other days).
4. Assign this template to the agent (Settings > People & agent templates > People > Personal profile > Scheduling setup for *agent name*).