Today's quick tip: Why won't CommunityWFM | AI WFM use the start time from the schedule template?

My agent has a schedule template with a start time of 7:00 am, but the published schedule for this agent has a start time of 8:00 am. Everything else in the schedule is correct. What am I missing? 

Schedule template:

Published schedule:

This may be due to the Work Habits & Hours designated in the Enterprise Model. If the From time is set to 8:00 am for the activity/folder/call center, the system will not create a schedule outside of that parameter. Best practice is to have the Work Habits & Hours reflect the times when agents are scheduled, not necessarily the times when the business is open.

It may also be due to approved Schedule Availability settings for the agent (Settings > People & agent templates > People > Personal profile > Scheduling setup for [agent name] > Schedule availability tab). If Availability Review Status is Approved, the system will not schedule the agent outside of the available hours.

Extra Credit

The From time in the Work Habits & Hours will also appear as the start time on the published schedule for "All Day" planned time off (PTO) requests.