You will see the net line (NL) icon next to the pending changes (PC) icon on reports that include the net line statistics table (see extra credit). This feature allows greater control of when to complete the updates to the net line statistics in these reports:
- Report > Published schedule > Schedule details
- Report > Schedule adherence > Daily Schedule Adherence
- Working schedule > Interactive Schedule Reports > Agent schedules by activity
If real-time net line statistics updates are disabled in the report options, this NL icon becomes active and allows updating all completed changes when you’re ready.
If the report includes greater than 100 agents, the net line statistics update option is automatically disabled in the report options, and you will need to use the NL button to update the table. If there are fewer than 100 agents, the updates are automatically enabled, but you can choose to disable them.
When you make a schedule edit, the icons turn orange, and the PC button will show the number of pending changes. Click NL to update only the net line statistics. Click PC to view the changes you've made in the schedule, including schedule edits not made in real time by drag and drop (such as right click > edit). This will take longer.
If there are fewer than 100 agents and updates are enabled, the NL button remains grey, even when there are pending schedule edits. Updates to the net line statistics occurred in real time.
Extra credit
What are net line statistics?
The table at the top of a working or published schedule report includes rows of color-coded numbers that can help you determine whether you are overstaffed, understaffed, or right on target for each 15-minute interval. 
Staff Required is based on the published forecast and is the number of staff you need in your schedule to accommodate shrinkage.
Staff in queue is based on the number of agents scheduled to be in an in-queue event type during that 15-minute interval.
Staff variance is based on the difference between the two: Agents Required – Agents Scheduled = Variance. This number will change from green to red* if a 15-minute interval has fewer agents scheduled than agents required.
Projected service metric is the expected service level for that interval. It’s the expected not actual service level. This helps you understand how the intervals will perform if you get the forecasted number of calls with this number of agents scheduled. This is the service level you can expect if forecasted conditions are met.
*Reminder: If you see a red (negative) number for staff variance, don't assume you need to make changes to the breaks and lunches. When the system optimizes breaks and lunches it is choosing the best fit based on the rules and schedule constraints and by making changes you may be un-optimizing the schedule.