At a glance, view your team’s attendance summary, schedule adherence monitor, today’s schedule, and pending time off requests.
Attendance Summary
See a summary of how many people you have checked in (Manual); people who have manually checked in by clicking on their photo (Self); how many have a soft check in (which means they were scheduled to be in and on the phone and the system saw they were logged in and had phone activity); how many are late; and how many are marked out as sick.
Tap a tile to view the agent details for the category.
Schedule Adherence Monitor
Note: You must set up the ASAM in the web version of the application. Add the ASAM to your Today / Home page and configure your preferences. After saving you will see the ASAM in the mobile app.
On a phone, tap each tab to view a summary of Adherence percentages, Schedule (percentage in each current event type), and Device States (percentage in each current device state).
View on a tablet to see all at the same time.
Tap a section of a graph to view a list of agents in that state.
Today's schedule
Phone view: View your team’s schedule for today with agent names and their schedule times.
Tablet view: you’ll see the familiar schedule graph with events. Double tap on an event to view the event type and scheduled time.
The Team Adherence link at the bottom of the schedule will launch the Team Adherence page.
Pending request worksheet
Review then approve or deny any existing time off requests. Tap in the line to expand the request. You may need to scroll down to view the request. Tap again to collapse the request.