View a summary of the new features (3:44) then scroll down to learn more.
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After downloading the Community Everywhere or RingCentral AIWFM app from the App Store or Google Play and completing the set-up, supervisors can—
View graphs with an attendance summary and the automated schedule adherence monitor, then click on the graph to view the agent details. See today’s published schedule at a glance, and approve or deny any pending time off requests.
Send a message to anyone on the team, a select few, or the whole team! Options include all existing notification channels.
Add a new scrolling hot news item or delete existing ones.
View Community communications.
Not sure if an agent has arrived? View the check-in status for the team.
Get a message that an agent is out sick or will be late? Drag and drop the agent card to report it.
View adherence reports for agents for any day and any interval, the whole team or an individual agent. Includes links for messaging and viewing state transactions.
Review and approve/deny submitted selfies.
Add, delete, enable/disable, or edit notification channels for phone, email, and push notifications.