Note: This feature requires configuration in the web application prior to use.
Not sure if one of your agents has arrived? View the check-in status for your team.
Did you get a message that an agent is out sick? Drag and drop the agent card to report it.
Tap Select a time to launch the time picker and select the arrival time.
Tap and hold the agent card and drag it down to the appropriate option.
A green + sign will appear. Drop the card to apply the action.
To manually check-in, simply drop the agent card on the Manually Check-in People tile. The agent will be checked-in (not recommended).
Mark people as late or out
To mark as late, drop the agent card onto the Mark People as Late tile, provide a description, and select an expected duration for the late occurrence.
To mark as absent, drop the agent card onto Mark people as Out, provide a description, and select the event type.