This section contains much of the same information as the adherence report, including the option to view device states (the “third rail”). Change the date, view the Event Types legend, include or exclude agents without schedules, or engage with an agent through messaging or viewing their state transactions.
Lauch the team adherence from the main menu or from the link at the bottom of the schedule.
Tap the calendar icon to select a date, or tap the blue arrows to move one day forward or back.
Slide the schedule right or left to view different hours of the day.
Phone view
Tablet view
Tap the magnifying glass to view state transactions.
Tap Event Types to view the color codes for the event types or double tap an event on the schedule to view a pop-up with the event type and scheduled time.