Explore the new ways to navigate the WFM application in software version 5.0.
Visit the Agent User Guide for more details.
There are six main menu options: Today, Plan, Schedule, Properties, Report, and Help. You may not see all described menu items depending on the settings from your administrators.
Hover over a main menu item to view the sub-menu options. For some sub-menu items, hover to see additional options.
Next to your name in the upper right corner you will see a plus-minus button. Clicking on the plus - minus icon will expand or collapse the tiles on the page. The setting will hold for all pages until you click the plus-minus icon again.
Many pages include a navigation pane on the left side of the screen. Clicking the hamburger button will collapse this navigation pane. Clicking again will expand it.