How to manage pop-ups and notifications.
The Agent Event Reminder pop-up enables both notification messaging, as well as ASAP offers. The top portion of the window provides reminders for enabled events. Administrators enable reminders for breaks, lunches, meetings, or any other events. These reminders may be for the start or the end of the event or both.
The bottom portion of the window shares useful information such as schedule change notifications, instant messages, and offers from ASAP.
For some notifications, such as an overtime offer, you can accept or decline from within the notification or click the link to review the plan details. You can accept or decline from the plan details window.
When you have finished reviewing your reminders and notifications, you can delete them all, snooze them, or delete them one at a time.
Click Snooze to close the pop-up reminder. Administrators configure the snooze duration and pop-up frequency.