Introduction to ASSK.
To add an event to your schedule, navigate to Schedule > Self-service request and complete the form.
- Request type: Select the event. Only designated events will appear on the list.
- Date
- Start and end time
- Comments: Description required
- Click Next then Save.
If the selected event type does not require business rule validation, the event is “approved” and will immediately appear on the published schedule after checking the box to acknowledge the schedule change and saving.
If the selected event type requires business rule validation, then the application validates the request against the applicable business rules.
If any rule from any validation plan fails, the application will deny the request.
Events that do not pass validation are not placed on a published schedule. You are not able to save an event that fails validation but can go back and change the parameters of the request and try again.
Only events that pass validation appear on the published schedule (after acknowledgement and saving).
Notifications
After creating an approved self-service request, the CommunityWFM notification server will send a notification to the agent, the agent’s immediate supervisor, and any scheduler or administrator from the same site as the requesting agent.