I made changes to an agent’s schedule, but they didn’t get a notification. Why didn’t the agent receive a notification of the change?
Notifications are not automatically sent to the agent when you edit an event in a published schedule. To enable notifications, you must run the report and select Yes, send notifications for all schedule changes from the Enable notifications for schedule changes? drop down menu. On the home page module, select the Show Options button and enable notifications prior to making the change in the schedule.