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When to clear your browser cache

  • Updated

Is something in Community not working as expected? Try clearing your browser cache!
We hear it’s the new “reboot.” 

 When to clear your cache 

  • After upgrading to a new version—such as upgrading to CommunityWFM version 5.1. (Ready to upgrade? Contact your account representative.)

  • If an expected menu item is not visible. 

  • If a process is running slower than expected. 

Clearing your cache removes temporary internet files, a possible source of conflicts in the system. Using the method below will reset the page without removing all of your browsing history. 

 How to clear your browser cache 

  • Windows and Linux browsers (Edge, Chrome*, Firefox): Ctrl + F5 or Ctrl + click the browser refresh button ⟳ 

  • Apple Safari: SHIFT + Reload toolbar button ⟳

  • Mac - Chrome and Firefox: CMD + SHIFT + R 

*If this doesn’t work for Chrome and you still suspect a cache issue, you can do a more thorough clearing of your browsing history, which will also clear any auto-fill history. In Chrome, click the three dots in the upper right then select More tools > Clear browsing data and make selections. 

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