When creating the schedule, CommunityWFM will consider agent preferences, but may need to schedule agents for those times if it cannot accommodate them to create an optimal schedule. It will not schedule someone for a shift that occurs outside of approved availability.
Schedule availability
Agents can report days and times when they are not available for scheduling and the request must be approved by an administrator. After approval, CommunityWFM will not create a schedule for that person on those days/times.
Reminder: when submitting an availability request, the day in the Available? column must be checked to apply. In the example below, the agent will never receive a schedule for Saturday or Sunday.
Schedule preferences
Agents may also enter schedule preferences that do not require prior approval. Susan may prefer a start time of 9 am while Roger likes to sleep in and not have a scheduled shift prior to 10 am. These preferences may include multiple start times (ranked by preference), days of the week, and whether days off should be together. Preferences will be considered but may not always be accommodated. 
Reports
To view a report of agent availability for a schedule week, open the working schedule then expand the Utility Schedule Reports section.
