¡Hola! Bienvenido a su comunidad.
Bonjour ! Bienvenue dans votre communauté.
Olá! Bem-vindo à sua comunidade.
With 5.1 there is an option for multi-language support, which allows viewing the screens in CommunityWFM in French Canadian, Portuguese for Brazil, or Mexican Spanish. View reports, pop-up instructions, buttons, and menu items in a preferred language.
In places where there is client-entered text, it will not be translated (e.g., Hot News, Survey & Results, etc.).
Configuring the language setting
An administrator must make the change for the language preference for individuals and the center.
For the center
To change the default region / language setting for everyone in the center, navigate to the Global Settings & Preferences.
Select the preferred language for the center from the drop-down menu then Save.
At the next login, all users will see Community in the selected language, including the login page.
For an agent
Navigate to the agent’s Personal profile | Basic properties tab. In the drop-down for Region, select the preferred language. When the agent next logs in, Community will be in their preferred language. The login page will remain in English.
Synchronize multiple agents to the same language
To change the default language for multiple agents, use the agent synchronization function.
Navigate to Settings > People & agent templates > Synchronize people > Synchronize people now.
Step 1: Introduction. Review the synchronization wizard introduction then click Next.
Step 2: Select the site | activity from the drop-down menu. Click Next.
Step 3: Sync Properties and Values
For the first four drop-down menus on the left, change to Do not synchronize…
For Synchronize Region, change the drop-down for Region to the preferred language then click Next.
Step 4: Sync activity assignments. Click Skip activities.
Step 5: Sync schedule template assignments. Click Skip schedule templates.
Step 6: Select Participating Agents. Select people by Activity, Supervisor or Manually. Click Next.
Step 7: Confirm Sync settings. Review and confirm selections then click Synchronize agents.
Step 8: Synchronization Complete. Review the update status then click Finish.
When the agents log in, CommunityWFM will display in the selected language.
Sync template
You can also create a synchronization template that includes Region. Navigate to Settings > People & agent templates > Synchronize people > Synchronization templates.
Select Click here to create a new agent synchronization template.
Enter a name; description is option.
If desired, check the box to enable automatic updates for this synchronization template.
Follow the Steps to Success and in the Select Sync Properties step, make sure Region is checked as a synchronization property.