Navigate to Settings > People & agent templates > People
Select Click here to import people from the Import people from external systems section.
Select Data Collection source from the Import Options.
Step 1: Specify default properties and data source
Select defaults for the following attributes, then click Next.
• Data source
• Default hire date (required)
• Title
• Default tiebreak value (required)
• Assigned supervisor
• Assigned site
• Assigned work type
• Device ID options: Default setting will allow pulling in the employee ID
• Default device option
• Region: Allows setting language
Step 2: Import selected agents
Review the agents who can be imported. You can import agents one at a time or import all.
Step 3: Review import results
Review the people you have imported.
Navigate back to the People page, and you will see the added people.