How to guides
Guides, and tutorials for accomplishing tasks in CommunityWFM.
- AI Forecasting: Webinar presented March 19, 2026
- AI Forecasting and Anomaly Detection
- ASAPs - webinar presented November 20, 2025
- Today | Home Page Review - Webinar presented November 6, 2025
- Schedule Templates - webinar presented 21-August-2025
- Forecasting and Scheduling for Holidays - webinar presented 15-May-2025
- Forecasting for Shrinkage - webinar presented 17 April 2025
- Excel Forecast Profiles
- Data Targets
- Daily & Weekly WFM Tasks - webinar presented January 16, 2025
- All About Employee Profiles - webinar presented November 21, 2024
- Importing agents from a data source
- Importing historical data with Excel
- Scenario based scheduling - webinar presented October 17, 2024
- All About Adherence - webinar presented Sept 19, 2024
- Services Overview - webinar presented May 16, 2024
- Reports and Reporting - Webinar presented April 18, 2024
- Data Privacy and GDPR - webinar presented Mar 21, 2024
- Report Guide: Reports available in version 5.x
- Agent Self-Service Kiosk (ASSK) - webinar presented Feb 15, 2024
- Securities - Webinar presented April 20, 2023
- Managing Published Schedule Events with Ease - webinar presented 19-Oct-2022
- Intraday analysis and reforecasting - CommunityWFM College Webinar
- Forecasting for Shrinkage - webinar presented 22-Aug-2022
- Event Types - Structure and Management - webinar presented 20-Jul-2022
- Schedule | Shift Bidding - Webinar presented 10-Oct-2023
- Special calendar events webinar presented 20-July-2023
- Restricted Action Plan (RAP)
- Agent Synchronization Wizard
- Setting Up Rotating Schedule Templates