How to guides
Guides, and tutorials for accomplishing tasks in CommunityWFM.
- Schedule partitions
- RingCentral: RingCX User Sync Guide
- AI Forecasting and Anomaly Detection
- Excel Forecast Profiles
- Data Targets
- Importing agents from a data source
- Importing historical data with Excel
- Report Guide: Reports available in CommunityWFM
- Restricted Action Plan (RAP)
- Agent Synchronization Wizard
- Setting Up Rotating Schedule Templates
- All About Auto-approve
- Adherence Comparison Report
- Agent Self-Service Kiosk (ASSK)
- Translations - Language support
- Data Subject Rights - New in 5.1 (5:21)
- CommunityWFM 5.x Upgrade - Quick Start Guide
- Forecasting & Scheduling in Enterprise 5.x
- Creating a forecast profile (3:59)
- Creating a working forecast (8:29)
- Editing a working forecast (4:36)
- Analyzing history for forecasting (3:37)
- Configuring break sets (3:21)
- Schedule Template Types
- Creating schedule templates (6:17)
- Assigning Schedule Templates
- Creating and publishing a working schedule (7:49)
- Editing schedules (8:49)
- Creating Adherence Thresholds
- Configuring a new data source