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  1. Support Portal
  2. I'm a workforce analyst or scheduler
  3. How to guides

How to guides

Guides, and tutorials for accomplishing tasks in CommunityWFM.

  • Schedule Bidding
  • Enhanced agent requirements forecasting
  • Ranking Profiles
  • Managing Hot News
  • Today's Survey & Results
  • Today's Links
  • Adjusting Application Menus - webinar presented 16-Mar-2023
  • Event settings: customizing behaviors and presets
  • Event Reminders
  • Securities Introduction
  • Published schedule reports (5:26)
  • Approving schedule transactions (1:43)
  • Impersonating supervisors
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