Browse common questions
- What's the difference between schedule availability and schedule preferences?
- Is it better to deactivate or delete an employee when they leave?
- Quick edits to a published forecast
- Documenting reasons for schedule edits
- When to clear your browser cache
- Custom User Groups
- What triggers the waitlist option?
- Filtering by Enterprise Model in the People list
- Republishing a published schedule
- Best practice when adding securities
- Why aren't supervisors receiving notifications when an agent checks in as late or absent via the mobile app?
- Why aren't agents receiving notifications of schedule changes?
- Why isn’t a multi-day request approved by the auto-approve service?
- What does the question mark (?) on a picture mean?
- Where can I change my (or an agent's) password?
- How do I quickly navigate the people list?
- Where can I access the 5.x Help videos?
- Can I unpublish a Schedule?
- Why didn't this agent get a schedule?
- Can Supervisor, Schedulers, and Admins receive schedules in Community?
- Daylight Savings Time — Managing the Change
- How do I import agents using Excel?
- Changing to Strong Passwords
- Does CommunityWFM register short calls? I'm seeing a disrepancy in call volume with the ACD.
- Why can't I export a report with 6000 records?
- Can any role get pop-up messages?
- Why didn't an agent get a schedule change notification?
- Some events in the published schedule have a pattern. What does it mean?
- I added an event to a schedule but some agents didn't get it. What happened?
- Can I change the login expiration settings?